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01. Grievance Redressal Mechanism

Customer Grievance Mechanism for PPI

(PPI includes all variants of Semi closed instruments issued by EbixCash Card Private Limited in physical or virtual form):

Step 1 - Queries / Feedback / Complaints

Customer Contact Centre

Telephone : +91-22-6112 5656

Email id : help@ebixcash.com

SMS : Ebixcashhelp <Your Query> to 57575

Step 2 - Grievance Redressal

Customer Grievance Officer

Name : Rakhi Bhatkal

Telephone : +91-22-6112 5656

Email id : rakhil@ebixcash.com

Address : Ebix Payment Services Pvt Ltd., 2nd Floor, Manek Plaza, Kalina CST Road, Kolekalyan, Santacruz (East), Mumbai, Mumbai City MH 400098

Step 3 - Grievance Redressal Escalation

Customers Grievance Redressal Committee

Name : Sumit Khadria & Vilas Palanat

Telephone : +91-22-6112 5656

Email id : grievance@ebixcash.com

Address : Ebix Payment Services Pvt Ltd., 2nd Floor, Manek Plaza, Kalina CST Road, Kolekalyan, Santacruz (East), Mumbai, Mumbai City MH 400098

02. Contact